Frequently Asked Questions – Live Stream Comedy

PURCHASING A TICKET

Q. Which ticket should I purchase?
Solo Viewing – If your viewing the show solo this is the ticket for you.
Household Viewing – If your viewing as a group of up to four people within your household this is the ticket for you.
Comedy Party Viewing – If your viewing as a group of five or more people within your household this is the ticket for you.

Q. I’ve accidentally booked a Solo Viewing ticket, but I need a Household Viewing ticket. Can I upgrade my ticket?
A. Yes, we can absolutely upgrade your ticket. Please email [email protected].

Q. I’ve booked the wrong date, can I exchange to another performance?
A. Yes, we can offer exchanges within the same season of a show. Please email [email protected].

Q. I’ve booked a Solo viewing ticket and a Household viewing ticket in the one order. Will I be sent two different links to access the Live Stream?
A. Please email [email protected] to advise the names and email addresses associated with each ticket, and we’ll ensure they’re each able to access the show.

Q. How does a Disappointments Season Pass work?
A. If you’ d like to watch all episodes of the Disappointments Live Stream, you should purchase a Disappointments Season Pass. With a season pass you can view all episodes with any group size you like within your household.

You’ll be sent a unique link to view each episode on the day it’s scheduled to air from [email protected]

If you are unable to find the email in your inbox, please check your junk mail folder for an email from [email protected]. If you haven’t received the link by 1 hour prior to the episode please get in touch with us at [email protected].

ACCESSING THE SHOW

Q. How do I access the Live Stream?
A. Once you have purchased a ticket, you will receive Eventbrite confirmation and reminder emails.
You can access the Live Stream link by clicking the ‘View the event’ button in these emails.
Please take note: You will need to log in to your Eventbrite account to access the link.
The link will only become live once Doors Open.

Q. I haven’t received any confirmation or reminder emails from Eventbrite. What do I do?
A. As a first step, please check your junk mail folder for the emails.
If you’re still unable to find them please email [email protected].

The email address you sign up to buy the ticket with will be the email address the live stream link is sent to on show day. Please do not change email address or unsubscribe using that email address, otherwise you will not receive the link on the day of the show.

Q. Do I require Zoom to access the show?
A. No, we have made some improvements to how we stream these shows, they will no longer be on Zoom, and we will no longer have a pre-show foyer, but the Video and Audio quality should have improved!

Q. What are the internet requirements?
A. It’s recommended to have a download speed of at least 1.2Mbps. The Live Stream will be optimized for the best experience based on the participants’ network.

Q. What’s the best way to watch the show?
A. The best way to watch the show is via a computer or tablet.

LIVE STREAM ETIQUETTE

Q. Can I communicate with other audience members and the host whilst watching the Live Stream?
A. Yes, you can use the Chat box located to the right of your screen.

Q. Does anything happen in the Live Stream before and after the show?
A. Yes, house music will be playing to the audience before and after the show. Dancing encouraged!

Q. Will I be able to watch a recording of the show?
A. This show is intended to be watched live. There will be no recordings of the show available to watch following the event.

If you need help before the show – the best contact is [email protected].

Assistance will be available via this email address in the lead up to and during the event.